Return Policy & Privacy Statement
Credit Card Charges
Charges made to your credit card will be listed on your statement as "Remarkable Systems, Inc." - proudly bringing you e-commerce solutions!
Credit card safety
Remarkable Systems®, Inc. (RSI) uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions) or you can telephone, fax or email your card information to us.
Exhibiting the effects of our security methods...
"In 1997, there were no reports of credit-card information stolen on the World Wide Web during a transfer of information over a Secure Socket Layer (SSL) line, the kind of line used by Netscape Navigator and Microsoft Explorer. There were no slip-ups. None."
- Knight-Ridder News Service
RSI Privacy Guarantee
We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
Secure Transactions
RSI uses the latest encryption technology and other methods to protect your credit card information. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions) or you can telephone or fax your credit card information to us.
Billing for Monthly Subscription Services
ChildWatch® Web
FREE trials may be requested on our site. Upon making such a request, depending on the trial type, certain information must be received and verified before your account can be activated. Note -- regardless of the trial type, you will not be billed during the trial period. Where applicable, payment information is collected for 1) account verification, and 2) post-trial billing purposes.
Starting and including the day we provide you with account access information via email, you have number of requested days to review our web-based software and determine whether the solution is right for your business.
Following this period, should you wish to retain the service, for those trial types which have already gathered your payment information, no action is required; billing is automatic. Otherwise, you may submit your payment information using the link provided upon attempting to access your trial account beyond the period granted.
While receiving our software service, you will be billed at your requested rate every 30 days or until cancellation. We do not provide refunds, but will provide service through any paid period.
Accounts which have not been cancelled before the end of the trial period are assumed that service continuance is desired and hence billing will begin automatically at the rate chosen when the account was established by the customer.
A "month" is defined as a 30-day period. Given that some months have more than 30 days, it is possible for your billing cycle to rotate around and be billed twice in the same month (e.g. the 1st and 31st - 30 days apart). This is not an error. There is not a set bill date or pro-rating which takes place. Instead, billing takes place at the time of signup and reoccurs every 30 days, regardless of the month in which that period falls next.
ChildWatch® Web is a month-to-month service and may be canceled at any time by either party.
ChildWatch® Web CACFP
Contractual agreements take precedence over our online policy & terms.
Software / Service Purchases
We do not offer refunds on software or software services. However we do offer free trials of each prior to purchase. This allows an informed purchasing decision to be made. Once a purchase has been made, we do not offer a cash refund or an exchange. We feel this policy is consistent with the major software retailers nationwide.
For our desktop software (e.g. ChildWatch®), all packages may be downloaded from our site and tried absolutely FREE. Any time during or after the trial period, should you decide a package is right for your business, a purchase should be made.
Changes to our Policy
Our Policy is intended to provide you with the safest and most secure shopping experience possible. Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. If policy changes are substantial, we will notify our customers via email. Please periodically review our Privacy Policy for changes.
If you have any questions, or would like further clarification, please contact our Customer Service department here.
Insufficient Funds and Returned e-Checks
We assess a $25 returned check fee if your bank does not honor payment. We reserve the right to charge your overdue balance plus any and all fees to your credit card that we maintain on file. RSI will prosecute those who make purchases with no intention of paying to the fullest extent of the law. We reserve the right to submit the names of non-paying customers to credit bureaus and check systems.
We reserve the right to assess these charges to recoup the amount our bank charges to research the disputed charge. If you have questions about a charge that has been processed by our company: Remarkable Systems, Inc., please call us first. When placing an online transaction with RSI, you authorize the charge by completing the sale. If you dispute this fee and refuse to pay it by further disputing the charges or closing your credit card account, your purchasing privileges with us will be revoked and we may forward the data to the proper authorities for collection and report it to all check and credit report companies as a bad credit risk. We reserve the right to amend, revise or otherwise update our Order Policy.
30-Day Money-Back Guarantee on Hardware
We guarantee your satisfaction with all hardware (e.g. touchscreen) that is shipped by RSI. You may return any shipped item within 30 days of delivery for a full refund of the purchase price (minus any applicable shipping and handling). Products must be in "like new" condition and be in their original packaging. RSI must approve the returned product(s) after careful inspection before refunds will take place.
Damaged or defective items
If you receive a damaged or defective item, at the manufacturer's decision, we will promptly either send you a replacement or issue you a full refund after you have returned the damaged or defective product. Likely, you will not be charged any additional shipping or handling fees for replacement shipments.
Inventory availability and backorders
Should an item be backordered for any reason, we will promptly contact you about your order and provide you with options to handle your order from that point.
If for any reason we determine that a backordered item is no longer available, we will notify you immediately by email, cancel the item from your order and delete the item from our catalog.
If you need to return a product you have purchased from RSI, please call our Customer Service department at (800) 824-7741. If you have to leave a message, be sure to include your name, item(s) you wish to return, the reason for the return and your telephone number. A Customer Service representative will contact you with instructions.
Store translation policy
In the event that any statement made in a translated version of the RSI Web site conflicts with any statement made in the English version of the RSI Web site, the statement made in the English version will prevail.
All warranties (where applicable) are provided by the manufacturer of the respective item. RSI does not expressly state, claim or imply additional warranties.
